The Meridian policies
Updated October 14th 2019
RESPECTING YOUR PRIVACY
We are committed to protecting and respecting your privacy. This Policy sets out the basis on which any personal data that we collect from you or that you provide to us will be processed on our website. We keep certain basic information when you visit our website and recognize the importance of keeping that information secure and letting you know what we will do with it. You may choose to provide us with information that is considered personal data. The term “personal data” as used in this Policy refers to information such as your name, e-mail address, mailing address, telephone number, or any other data that can be used to identify you. You are not required to provide any personal information to browse the public areas of this website. The term “website” includes this website meridianhomes.co.uk, meridianwindows.co.uk
DATA CONTROLLER INFORMATION
This website is the official web presence of Meridian Windows and Conservatories Ltd.
The data controller for your personal data varies depending on the nature of your interaction with the website.
To assist you, if the country you reside in has applicable data protection laws, you may find the contact information for the country you reside in.
DATA SECURITY AND CONFIDENTIALITY
We take the security and confidentiality of your personal data very seriously. All processors of personal data and any third parties we engage to process your personal information are obligated to respect the confidentiality of your information. We keep your personal data for only as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal reporting or document retention requirements.
We keep strict security standards to prevent any unauthorised access.
At times this website will contain links to the website of a third-party vendor we have retained to perform services on our behalf (for example, the filling out of online forms or viewing 3rd party videos). You will know that you are on a third-party vendor’s website because it will have a different appearance and the address bar on your browser will change. At the time we select third-party vendors, and periodically thereafter, we inspect their privacy and data protection policies to ensure that they meet the same standards we use for our own policies. If you have questions about a third-party vendor’s policies, please see the policy listed on their website.
NOTIFICATION OF CHANGES TO THIS POLICY
We are continually improving and adding new functionality and features to this website, and improving and adding to our existing services. Because of these ongoing changes, as well as changes in the law and the nature of technology, our data practices will change from time to time. When it proves necessary to change our Policy, we will post any changes on this page so that you are always aware of what information we collect and how we use it.
Scripting is used to improve the functionality of our website. Scripting technology allows the site to return information more quickly to you. Scripting is never used by the site to install software on your computer or to collect unauthorised information from you.
Updated 14th October 2019
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01245 225700
Or write to us at Merdian Homes, Chase Farm Estate, Hyde Chase, Woodham Mortimer, Maldon, Essex, CM9 6TN (please request proof of receipt if posting or send recorded delivery)
Or email us:
We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
General Customer Data Policy
Updated October 14th 2019
GDPR: DATA PRIVACY NOTICE FOR CLIENTS AND SUPPLIERS
The Information Commissioner’s Office (ICO) regularly provides updates to their guidance around the data protection rules. We will update our documents accordingly, so please ensure that you are using the most up-to-date version of our documents.
This document must be read in conjunction with our Guidance notes on completing the Data Privacy Notice.
Meridian Windows and Conservatories - are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The rules on processing of personal data are set out in the
General Data Protection Regulation (the “GDPR”).
Data controller - A controller determines the purposes and means of processing personal data.
Data processor - A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person
Categories of data: Personal data and special categories of personal data
Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, house address and telephone numbers, passport number, tenant address or private email address. Online identifiers include IP addresses and cookies.
Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Who are we?
Graham Turff is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Meridian Windows and Conservatories, Chase Farm Estate, Hyde Chase, Woodham Mortimer, Maldon, Essex, CM9 6TN. For all data matters contact Graham Turff on 01245 225700
The purpose(s) of processing your personal data
We use your personal data for the following purposes:
Processing an order
Carrying out a survey
Post installation service matters
The categories of personal data concerned
With reference to the categories of personal data described in the definitions section, we process the following categories of your data:
Personal data – customer contact details
We have obtained your personal data from a contract that is signed by the customer, an email that is received from a prospect/customer or a web form completed from our website.
What is our legal basis for processing your personal data?
Our lawful basis for processing your general personal data:
☐ Consent of the data subject;
☐ Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract
☐ Processing necessary for compliance with a legal obligation
☐ Processing necessary to protect the vital interests of a data subject or another person
☐ Processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
☐ Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject
More information on lawful processing can be found on the ICO website.
Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared only with the appropriate member of Meridian staff.
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary normally for a period of 20 years in order to service a client’s installation.
Providing us with your personal data
You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will mean that we will not be able to service you as a client.
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
Transfer of Data Abroad
We do not transfer personal data outside the EEA.
Automated Decision Making
WE DO NOT USE ANY FORM OF AUTOMATED DECISION MAKING IN OUR BUSINESS.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
How to make a complaint
To exercise all relevant rights, queries or complaints please in the first instance contact our Data Processing representative – Graham Turff on 01245 225700.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England